bdbet's Privacy Policy

In this document, "bdbet", "we", and "our" refer to the organisation that operates the bdbet platform. "User", "you", and "your" refer to any person who uses the bdbet website or mobile application — whether a registered member or not.

"Personal information" refers to any information by which a person can be identified directly or indirectly. This includes name, mobile number, email address, national identity card details, financial transaction records, and device and browsing information.

This privacy policy applies to all services operated under the bdbetvip.cam domain — including slot games, live casino, sports betting, and any other services.

2.1 Information Collected at Registration

When opening an account on bdbet, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number
• Email address (where applicable)
• Preferred payment method (bKash, Nagad, or Rocket number)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform. This includes:

• Device type, operating system, and browser version
• IP address and approximate location
• Session duration and browsing patterns
• Transaction history and gaming activity logs
• Information collected through cookies and similar tracking technologies

2.3 Information Collected During Identity Verification

To confirm the identity of users, the bdbet platform may collect a copy of a national identity card or passport as part of the KYC (Know Your Customer) process. This information is used only for the verification process and is not retained beyond the necessary period.

bdbet uses user information for specific and legitimate purposes. Information is processed for the following reasons:

• Account management: Handling registration, login, password recovery, and account security.
• Payment processing: Completing deposits and withdrawals securely via bKash, Nagad, and Rocket.
• Customer support: Verifying your account details when providing assistance via live chat or email.
• Bonuses and promotions: Activating and verifying welcome bonuses, VIP cashback, and other offers.
• Fraud prevention: Detecting suspicious activity to keep accounts and payments secure.
• Platform improvement: Analysing user behaviour to improve service quality.
• Legal obligations: Maintaining records and preparing reports as required by applicable law.

bdbet never sells your personal information or directly transfers it to commercial third parties.

4.1 Retention Period

All relevant information is retained while your account is active. Even after an account is closed, certain information may be kept for as long as required by legal obligations or dispute resolution. Any information no longer needed is deleted securely.

4.2 Technical Security

bdbet uses industry-standard technology to keep your information secure:

• SSL/TLS encryption: All data transfers are protected with 256-bit SSL encryption.
• Firewall and access controls: Server access is restricted to authorised personnel only.
• Regular security audits: Routine checks are carried out to identify system vulnerabilities.
• Data backup: Secure copies of data are maintained to prevent loss in the event of a technical issue.

4.3 Payment Information Security

All transactions made via bKash, Nagad, and Rocket are processed under the respective mobile financial service provider's own security framework. bdbet does not store PINs or OTPs for these transactions.

bdbet may share information with third parties in the following limited and specific circumstances:

• Payment providers: Necessary information is provided to bKash, Nagad, and Rocket to complete transactions. These providers operate under their own privacy policies.
• Game providers: Providers such as Pragmatic Play, PG Soft, Evolution, JILI, and others may receive minimal technical information to operate gaming sessions.
• Analytics tools: Secure third-party analytics services may be used to monitor platform performance.
• Legal obligations: Information may be provided to competent authorities in response to court orders, investigations, or requirements under applicable law.

Agreements with third parties include data protection clauses, and they may not use user information beyond the purpose for which it was provided.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bdbet uses the following types of cookies:

• Essential cookies: For maintaining login sessions and core functionality.
• Functional cookies: For remembering your preferences and language settings.
• Analytics cookies: For understanding user behaviour and improving the platform.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling essential cookies may prevent certain key features of the platform from working.

If you have an account with bdbet, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you may request that your personal information be deleted, though this may not be fully possible where legal obligations exist.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request your information in a readable format.

To exercise these rights, contact our support team. bdbet's Responsible Gaming guidelines also include additional options for managing your account.

bdbet is an adults-only platform. All casino and betting activities are for ages 21+. We do not knowingly collect any information from anyone under the age of 21.

Age is verified at registration. If a user opens an account using false information and is found to be under 21, that account will be closed immediately and all associated information will be deleted.

If you believe that a minor's information has been collected by mistake, please notify our support team immediately. Our FAQ section has more information on account protection.

bdbet reserves the right to update this privacy policy from time to time. For significant changes, we will display a notice on the platform or notify you by registered email.

Continued use of the platform after a revised policy is published will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

For a complete understanding of the service terms related to this policy, please read bdbet's Terms and Conditions page, which contains detailed terms on membership, bonuses, and payments.

If you have any questions about this privacy policy, wish to request correction or deletion of information, or need assistance with any other privacy-related matter, bdbet's support team is available seven days a week, twenty-four hours a day in both Bengali and English.

Get in touch with us:

• Live Chat: Chat support is available directly from any page on the platform.
• Email: [email protected]